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Richard Blank: And this sort of company culture, I think you can then once again readjust your prospecting accordingly, Dr. Jeremy Weisz: Richard, in that situation with a company, go, Great. We want you to actually. You know, these are customers that aren't using, decide not to use this anymore for whatever reason. And what volume does it make sense for them to call you? Dr. Jeremy We
Richard Blank: And this sort of company culture, I think you can then once again readjust your prosp
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Richard Blank: Marketability should be limitless. Dr. Jeremy Weisz: What are some examples of bad habits people come in Richard Blank: with? I, I think that what happens is they'll give up to easily, I think if a phone call, if someone hangs up on you, that's fine, but if somebody is there, and even if they are, let's say their tone may be aggressive, you can adjust that com
Richard Blank: Marketability should be limitless. Dr. Jeremy Weisz: What are some examples of ba
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Dr. Jeremy Weisz: So when you talk about gamification culture that you have there, tell me more about Richard Blank: that. Whew. My job is my, my second half. I mean, the first thing of this company is buying more machines and finding places to put them. I grew up in the seventies and eighties and unless you were a really, really good game where your $5 really had to last you an entire Saturda
Dr. Jeremy Weisz: So when you talk about gamification culture that you have there, tell me more abou
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Dr. Jeremy Weisz: Talk about different things on educating people with diplomatic phrases. I'd love to hear some examples because I think we could all, at least I could speak for ourselves, can always improve on customer support, whether it's spoken or written. And you had several, I heard you say several different versions, not just like, Can I help you? Dr. Jeremy Weisz: But there&#
Dr. Jeremy Weisz: Talk about different things on educating people with diplomatic phrases. I'd
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Dr. Jeremy Weisz: So Richard, let's say there's a company and um, they have a list of whatever every month of clients who decided not to use a service, they can hire a company like you to go, Hey, Richard, here's the list right now. We don't offer support via phone. Here's a list of these clients every month, and your company would call them and almost do kind of like an e
Dr. Jeremy Weisz: So Richard, let's say there's a company and um, they have a list of what
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Richard Blank: In Chicago Dr. Jeremy Weisz: that, you know, there's, there's such an art and a science to this and you talk about upsells, right? How do you teach upsells when there is an art to it as well? Like what are some of the, the parameters or guidelines you give? Cause you have to give some type of guidelines. It went from Elvis to do to Beethoven, the, you know, but you pro
Richard Blank: In Chicago Dr. Jeremy Weisz: that, you know, there's, there's such an a
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Richard Blank: An incredible organization. I love Dr. Jeremy Weisz: the law firm example. Richard, I'd love for you to talk about, I know you do lead generation for, uh, industrial real estate, and I'd love for you to walk us through what that Richard Blank: looks like. It's changed a bunch because a lot of the times people are working from home or it's just going throu
Richard Blank: An incredible organization. I love Dr. Jeremy Weisz: the law firm example. Richar
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Dr. Jeremy Weisz: Richard, you mentioned from an outbound perspective, so there's different kind of parts to the call. So I'd love for you to break that down, especially the opening part. Cause if you, you know, you've mentioned before, if you don't get past that, it doesn't matter what you have planned Richard Blank: for the rest of the call. Richard Blank: That�
Dr. Jeremy Weisz: Richard, you mentioned from an outbound perspective, so there's different kin
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Dr. Jeremy Weisz: Um, what about from a service perspective? People calling, maybe, maybe they're a fit from a company perspective, uh, the type of company you serve, but they're looking for a different type of service. What are the, the service type of services that maybe people are expecting that you're, you tell them, we don't, we don't really do that here. Richard B
Dr. Jeremy Weisz: Um, what about from a service perspective? People calling, maybe, maybe they'
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Dr. Jeremy Weisz: Will you, when you do the outbound uh, calls, will you also do emails and texts as well? Or is that, or the company handling those things and you're following up with the call? Richard Blank: It really all depends. Um, a lot of the times we're logging into their system, so something is automated or if they're not doing it, I would make a suggestion to do it, ju
Dr. Jeremy Weisz: Will you, when you do the outbound uh, calls, will you also do emails and texts as
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Dr. Jeremy Weisz: Just as far as a quality over quantity, I mean the quality interactions over, yeah, we can go ahead and, and call a thousand people, but maybe we research, uh, and call 200 people and have a closer connection. It's more targeted. Richard Blank: I would prefer you do the thousand, but instead of doing 150 calls a day, I'd rather you do about a buck 20. Richard Bla
Dr. Jeremy Weisz: Just as far as a quality over quantity, I mean the quality interactions over, yeah
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Dr. Jeremy Weisz: What I've got. You care by every side between my eyes. Walk through the, came out better on the other side. See? Looks like a, You find the same. Right now I'm feeling like a hundred grand. You are listening to Inspired Insider with your host, Dr. Jeremy Wise. Dr. Jeremy Weiss here, founder inspired insider.com, where I talk with inspirational entrepreneurial leaders.
Dr. Jeremy Weisz: What I've got. You care by every side between my eyes. Walk through the, came
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Richard Blank: For my clients. Dr. Jeremy Weisz: Let's talk about culture for a second and when, when Covid hit, again, like you have the tools and opportunity to do things virtually, obviously, cause people call you, you're a call center and you're doing things virtually, but what about in house? Did things change at all with Covid? Did you find that more people were able to wo
Richard Blank: For my clients. Dr. Jeremy Weisz: Let's talk about culture for a second and
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