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When it comes to call center turnover, Richard Blank (Costa Rica's Call Center) shares insightful advice on how to keep the staff engaged in the industry with the highest attrition - all from a training perspective.
It starts with setting the right mindset and the relationship you have with the agent.
Find out more from our latest podcast episode: Call Center Culture and The Secret Sauce of
When it comes to call center turnover, Richard Blank (Costa Rica's Call Center) shares insightf