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Uploaded: Aug 29 2022
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Description
On this episode of the Inside BS Show, Dave Lorenzo interviews Richard Blank, the owner of a call center in Costa Rica.
How to Build a World Class Call Center | Richard Blank | Show 95 description
On this episode of the Inside BS Show, Dave Lorenzo interviews Richard Blank, the owner of a call center in Costa Rica.
00:00 How to Build a World-Class Call Center
01:02 What are the unique qualities of Costa Rica?
03:01 How well does the English accent of Costa Ricans sound?
05:06 Why did Dave's family choose to relocate to Miami?
07:19 Richard's journey to Costa Rica
13:25 What are the benefits of people speaking English and Spanish in the business world?
18:47 What services does Richard's Costa Rica Call Center offer?
24:33 What are the business procedures Richard uses in Costa Rica for clients in America?
Tags
PODCAST GUEST, COSTA RICA'S CALL CENTER, CCC, COSTA RICA'S CALL BPO, BPO COSTA RICA, OUTSOURCING, OUTSOURCING COSTA RICA, RICHARD BLANK, RICHARD BLANK COSTA RICA, RICHARD BLANK CALL CENTER, RICHARD BLANK OUTSOURCING, TELEMARKETING, TELEMARKETING TRAINER, NEARSHORE, OFFSHORE, LATIN AMERICA, CENTRAL AMERICA, PI
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