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Uploaded: Aug 3 2022
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Description
This is episode 2 of the third season of First Contact. Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train over 5000 employees for one of the larger call centers in San Jose. With a mix of motivational public speaking styles backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique jukeboxes in Central America, making gamification a strong part of CCC’s culture.
So I learned a very big lesson with NobelBiz as well. I also believe that a positive verbal escalation is important. That’s why in the beginning of the podcast, I made sure that everybody involved was thanked and, you know, once again writing it, I think that would separate you from any other company that’s contacting that individual.
And they will see how you work prior to a contract. So those are the sort of initial soft skills that I would talk about in let’s say, the first 15 seconds of a call, especially when you have your anonymity in the beginning, and you say the name of the company in a certain way that sounds great, you can almost get somebody out of that.
Tags
no-tagCOSTA RICA'S CALL CENTER, telemarketing, outsourcing, call center, bpo, CCC, COSTA RICA'S CALL BPO, BPO COSTA RICA, OUTSOURCING, OUTSOURCING COSTA RICA, RICHARD BLANK, RICHARD BLANK COSTA RICA, RICHARD BLANK CALL CENTER, RICHARD BLANK OUTSOURCING, TELEMARKETING, TELEMARKETING TRAINER, NEARSHORE, OFFSHO
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